Orders:

Work will only commence on openhouse3d’s acceptance of full project design specifications detailing all goods and services required including the location where services are to be rendered. openhouse3d reserves the right not to accept an order at its discretion. Changes and additions to project specifications may be made prior to Customer acceptance of the goods and services ordered, but openhouse3d reserves the right to charge the Customer for any work under taken until the time at which changed and/or new project specifications are provided to it. Openhouse3d also reserves the right to charge for additional work ordered due to new project specifications provided to it.

Should the Customer cancel an order after order confirmation by openhouse3d, the Customer will be charged for all work under taken up until the time notice of cancellation is received by openhouse3d, including any travel costs already booked and paid for by openhouse3d if services are to be rendered outside the Newcastle Area.

Delivery:

Openhouse3d will make every effort to deliver goods and services ordered within the time frames specified to the Customer upon order confirmation. Openhouse3d commits to keeping its Customers informed of any delivery delays arising from circumstances beyond its control. In no event will openhouse3d be held responsible for losses incurred to the Customer for delivery delays caused by circumstances outside it’s control. Unless otherwise agreed, the Customer is responsible for arranging access to the location at which the services are to be rendered.

A photographic virtual tour or 3D virtual tour is deemed delivered by openhouse3d when all files which constitute a virtual tour have been either electronically received by the Customer or any Third Party nominated to receive the files, or when the files have been uploaded to the Customer’s designated web server, or if openhouse3d is hosting the Customer’s virtual tour when the files have been uploaded to openhouse3d’s web server and a URL link has been provided to the Customer.

Still photographs are deemed delivered when all digital images have been delivered electronically, on CD-ROM, or uploaded to openhouse3d’s web server for Customer download, have been physically received by the Customer or any Third Party nominated to receive the files. If any deliverables are required to be couriered to the Customer, openhouse3d will charge the customer for all postage and handling fees incurred by it.

A video tour is deemed to be delivered by openhouse3d when all video files have been delivered electronically, or a DVD disc has been physically received by the Customer or any Third Party nominated to receive the disc. If any deliverables are required to be couriered to the Customer, openhouse3d will charge the customer for all postage and handling fees incurred by it. A video tour is also deemed to be delivered by openhouse3d when a copy of the video tour has been uploaded to YouTube and a URL link to the video supplied to the Customer.

A 2D or 3D floor plan is deemed delivered by openhouse3d when all graphical floor plan files have been either electronically received by the Customer or any Third Party nominated to receive the files.

A web site is deemed delivered by openhouse3d when all files which constitute a finished web site have been either electronically received by the Customer or any Third Party nominated to receive the files, or when the files have been uploaded to the Customer’s designated web server, or if openhouse3d is hosting the Customer’s web site files then when all files have been uploaded to openhouse3d web server.

Openhouse3d takes no responsibility for the goods and services rendered once they have been delivered and accepted by the Customer.

Acceptance:

The Customer is deemed to have accepted the goods and services delivered when all delivery criteria has been completed in accordance with the delivery definitions in the section headed ‘Delivery’ above.

Prices:

Prices quoted by openhouse3d are subject to change at any time. Openhouse3d will endeavour to inform the Customer of changes to prices initially quoted for a project and of any chargeable costs for work undertaken additional to those agreed to at the time of order confirmation.

GST:

All prices quoted by openhouse3d are in Australian dollars and are inclusive of GST (Goods and Services Tax) unless otherwise stated.

Travel Costs:

If goods and services are required to be rendered outside the Newcastle Area the Customer will be charged for all travel and accommodation expenses incurred by openhouse3d, at the cheapest available rates at the time of booking. Travel costs may include airfares, hotel accommodation, car hire, petrol for hire car, taxis to airports or shoot locations if required. If the photographer is driving to a shoot location and is required to travel further than 1 hour, then an hourly travel rate will be charged at the agreed rate, or included rate as per written quote.

Invoicing:

An invoice will be issued via email on customer acceptance of the goods and services rendered or as specified in any non standard payment terms agreed to.

Payment Terms:

Full payment is due no later than 14 days after invoice date unless otherwise agreed. Openhouse3d reserves the right should it choose to, to charge daily interest on any amount outstanding or overdue after it’s standard payment terms of 14 days. Late payment and overdue invoice reminders will be sent to the Customer if payment has not been received within 14 days.

Payment Method:

Payments may be made via Electronic Funds Transfer (EFT), Credit Card, or Cheque.

Refund Policy:

Openhouse3d does not provide any refund on the services it produces or refunds for change of mind by the Customer. A refund will also not be issued to the Customer if an order is cancelled before completion of the job. If any product or service produced by openhouse3d is deemed faulty or not in full working order upon delivery, then VR Tours will remedy the defect in the product or service.

Copyright:

All copyright and ownership of panoramic and associated imagery originally captured by openhouse3d or produced by it which constitute a photographic virtual tour or a 3D virtual tour, will reside with openhouse3d at all times. Openhouse3d holds all rights to the idea, to the intellectual property, to the techniques employed to produce the virtual tour, and to any other technical information. Openhouse3d reserves the right to seek compensation for any financial losses incurred due to any breach by the Customer of the above stated rights. Unauthorised use or copying of openhouse3d virtual reality tour technology and processes is not allowed under any circumstances. Openhouse3d reserves the right to use any panoramic images produced by it for promotional reasons in the media, in printed publications, on the world wide web, or as links on its own web sites, without prior permission from the Customer.

On Customer acceptance of a virtual tour rendered by openhouse3d, the Customer is granted a single use licence with the following terms:

The Customer is licensed to use the virtual tour on, and only on, it’s own designated web site(s). The Customer has no copyright, authorship, or ownership rights to the panoramic virtual tour imagery or any other virtual tour files unless otherwise agreed to by openhouse3d.
Additional copies or usage of a virtual tour beyond those specified in either of the two above licences may be permitted subject to terms agreed to by both openhouse3d and the Customer, plus payment of additional agreed license fees to openhouse3d.

All copyright and ownership for still photos originally captured by openhouse3d or produced by it will reside with openhouse3d at all times. The Customer may use the finished images in any manner providing the intended use is not inappropriate, offensive or insulting to openhouse3d or any other persons. Openhouse3d reserves the right to use any still images produced by it for promotional reasons in the media, in printed publications, on the world wide web, or on its own web sites, without prior permission from the Customer.

All copyright and ownership of images, text and animations which constitute a finished web site will reside with the Customer upon receipt of full payment. Openhouse3d reserves the right to reference and link to the finished web site for any promotional reasons. On all web sites that openhouse3d designs and builds openhouse3d reserves the right, should it choose to, to place a text link on the bottom of each page of the web site stating ‘Site designed by openhouse3d’ which links to openhouse3d’s own web site.

All copyright and ownership for a floor plan or area map produced by openhouse3d will reside with the Customer upon receipt of full payment. Openhouse3d reserves the right to use any finished floor plan or area map produced by it for promotional reasons in the media, in printed publications, on the world wide web, or on its own web sites, without prior permission from the Customer.

All copyright and ownership for a video tour including raw video footage, animated 2D or 3D graphics, voice overs, or any other video component produced by openhouse3d will reside with the Customer upon receipt of full payment. Openhouse3d reserves the right to use any finished video files produced by it for promotional reasons in the media, in printed publications, on the world wide web, or on its own web sites, without prior permission from the Customer.

All copyright and ownership for a finished video tour, including the raw video footage originally captured by it, will reside with openhouse3d at all times. The Customer must deliver a hi-res version of their logo to be used in the video tour and copyright of the Customer’s logo will reside with the Customer at all times. Openhouse3d reserves the right to display the Customer’s video tour on it’s own web site for promotional purposes should it choose to, without prior permission from the Customer. Openhouse3d reserves the right should it choose to, to place it’s own logo at the end of the video for marketing and promotional reasons.

Last Updated: 1stAugust, 2019.